StarTimes Kenya has started issuing after-sales services to its customers. This comes as an additional service to its 24-hour customer service.
According to StarTimes, the after-sales service will also run for 24 hours and will include dish and decoder repairs and installation services.
“We are available 24 hours a day. From the minute you contact us to the final breakdown repair, StarTimes can guarantee you that our team will follow and provide the necessary support and communication on any hitches report,” the pay TV provider said in a statement.
Additionally, StarTimes, has set up a preventive maintenance department on hand for the annual servicing of installations.
To get the after-sales service for your decoder or dish installation, you may call 0719077077. Alternatively, you may visit the StarTimes Kenya website, www.startimes.co.ke where you’ll find the technician who is nearest to your location.
“We have established centres and partnerships with dealers and technicians across the country to ensure that our services, both sales and technical repairs are easily available to our customers,” says StarTimes.